Deputy Program Manager
Job Description Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Deputy Program Manager for the United States Army Reserve (USAR) Command Control Communications, Computers, & Information (C4IM) Information Technology Support Services (ITSS) program responsible for performing non-personal Information Technology (IT) Services and support requirements.
United States Army Reserve Command (USARC) G-6 owns and operates Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet) to provide continuous secure and nonsecure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and customer service across the USAR enterprise IAW Army Regulation (AR) 25-1 Army Information Technology and other governing documents and outlined in the Army's Command, Control, Communications, Computers and Information Management (C4IM) Services List.
These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few in Puerto Rico, Europe, Asia, and the Pacific region.
2 of the locations contain the primary and secondary enterprise network processing centers.
The Candidate will be responsible for overseeing the overall planning, direction, creation, and execution of the program.
Organizing activities in accordance with the mission and goals of the organization.
Acts as a coordinator between multiple projects of the organization and ensures alignment with overall business goals.
Provides detailed attention to program strategy, project delegation, and program implementation.
The success candidate will have experience with Information Technology support within a federal government environment (DoD preferred) and demonstrated experience in supervising large IT services contracts.
Understanding and experience in managing government contracts is required as well as effective written and verbal communication skills.
Ability to maintain excellent performance levels from technical support teams and deliver high levels of customer satisfaction with support provided is necessary.
The candidate will have expertise in managing performance, cost, schedule, and quality to meet or exceed requirements.
Technically, the candidate will have experience leading and delivering moderate to complex IT Operations, Cyber Operations, and/or IT Service Desk operations that deliver business value to the customer organization.
Job Requirements:
Key Tasks and Responsibilities Manage and conduct initial contract Phase-In period activities to ensure success Provide staff support to include technical oversight and guidance for all Contractor tasks Hire, develop, and provide fully trained, certified, experienced, and technically proficient personnel Coordinate with customers to manage and control the resources necessary to ensure timely achievement of all contract requirements Oversee fiscal, operational, administrative, and human resources management of the program; seek, confirm, and manage funding sources for program, serve as principal point of representation and liaison with external constituencies on operational matters, and provide day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.
Monitor projects and oversee project managers and key technical staff to ensure goals are met.
Create and manage long-term goals.
Develop evaluation methods to assess program strengths and identify areas for improvement.
Manage team with a diverse array of talents and responsibilities.
Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Implement and manage changes and interventions to ensure project goals are achieved.
Meet with stakeholders to discuss program status and goals.
Produce accurate and timely reporting of program status throughout program lifecycle.
Analyze program risks by evaluating and assessing the programs' strength and weaknesses and develop mitigation strategies as appropriate.
Develop and follow a Contract Management Plan (Work Plan) that includes technical approach, organizational resources, and management controls to be employed to meet the cost, performance, and schedule requirements throughout contract execution Remain current and well versed in the latest IT technologies and provide oversight and guidance in the planning, design, implementation, and integration of all current and future projects Remain knowledgeable in the customer mission areas, application/ solution development, network properties, Government policy and standards, and emerging hardware/software products in compliance with the Army's/DoD standards and policies Prepare and deliver weekly, monthly, and Quarterly Progress Report to include the following:
Major project milestones, timelines and accomplishments, staffing status, major issues and challenges, funding, get well plan if any major issues arise Interact with corporate staff (contracts, project control, accounting, human resources, executives) to ensure awareness of all changes and pertinent issues related to contracts and staff resources.
Responsible for on-time completion of administrative tasks related to contract.
This includes but is not limited to timecards approvals, employee onboarding, status reporting to the corporation, employee reviews, etc.
Education & Experience BA/BS Degree with 12
years of experience or MA/MS with 10
years of experience (required) Certifications Project Management Institute (PMI) certified Project Management Professional (PMP) (required) Completed intermediate ITIL training (required) Security Clearance US Government Secret (T3) clearance is required Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.
) Travel to CONUS and OCONUS locations to meet mission requirements and undergo training maybe required.
The support outside Ft.
Bragg, NC including OCONUS if required, will be designated as TDY.
EOE AA M/F/Vet/Disability EEO is the Law:
https:
//www.
eeoc.
gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.
pdf />Get job alerts by email.
Sign up now! Join Our Talent Network! Job Snapshot Employee Type Full-Time Location Fort Bragg, NC (Onsite) Job Type Information Technology Experience Not Specified Date Posted 08/02/2023 Job ID 3981/2804/17831Apply to this job.
Think you're the perfect candidate? Recommended Skills Certified Project Management Professional Collaborative Softwares Communication Computer Security Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
United States Army Reserve Command (USARC) G-6 owns and operates Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet) to provide continuous secure and nonsecure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and customer service across the USAR enterprise IAW Army Regulation (AR) 25-1 Army Information Technology and other governing documents and outlined in the Army's Command, Control, Communications, Computers and Information Management (C4IM) Services List.
These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few in Puerto Rico, Europe, Asia, and the Pacific region.
2 of the locations contain the primary and secondary enterprise network processing centers.
The Candidate will be responsible for overseeing the overall planning, direction, creation, and execution of the program.
Organizing activities in accordance with the mission and goals of the organization.
Acts as a coordinator between multiple projects of the organization and ensures alignment with overall business goals.
Provides detailed attention to program strategy, project delegation, and program implementation.
The success candidate will have experience with Information Technology support within a federal government environment (DoD preferred) and demonstrated experience in supervising large IT services contracts.
Understanding and experience in managing government contracts is required as well as effective written and verbal communication skills.
Ability to maintain excellent performance levels from technical support teams and deliver high levels of customer satisfaction with support provided is necessary.
The candidate will have expertise in managing performance, cost, schedule, and quality to meet or exceed requirements.
Technically, the candidate will have experience leading and delivering moderate to complex IT Operations, Cyber Operations, and/or IT Service Desk operations that deliver business value to the customer organization.
Job Requirements:
Key Tasks and Responsibilities Manage and conduct initial contract Phase-In period activities to ensure success Provide staff support to include technical oversight and guidance for all Contractor tasks Hire, develop, and provide fully trained, certified, experienced, and technically proficient personnel Coordinate with customers to manage and control the resources necessary to ensure timely achievement of all contract requirements Oversee fiscal, operational, administrative, and human resources management of the program; seek, confirm, and manage funding sources for program, serve as principal point of representation and liaison with external constituencies on operational matters, and provide day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.
Monitor projects and oversee project managers and key technical staff to ensure goals are met.
Create and manage long-term goals.
Develop evaluation methods to assess program strengths and identify areas for improvement.
Manage team with a diverse array of talents and responsibilities.
Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Implement and manage changes and interventions to ensure project goals are achieved.
Meet with stakeholders to discuss program status and goals.
Produce accurate and timely reporting of program status throughout program lifecycle.
Analyze program risks by evaluating and assessing the programs' strength and weaknesses and develop mitigation strategies as appropriate.
Develop and follow a Contract Management Plan (Work Plan) that includes technical approach, organizational resources, and management controls to be employed to meet the cost, performance, and schedule requirements throughout contract execution Remain current and well versed in the latest IT technologies and provide oversight and guidance in the planning, design, implementation, and integration of all current and future projects Remain knowledgeable in the customer mission areas, application/ solution development, network properties, Government policy and standards, and emerging hardware/software products in compliance with the Army's/DoD standards and policies Prepare and deliver weekly, monthly, and Quarterly Progress Report to include the following:
Major project milestones, timelines and accomplishments, staffing status, major issues and challenges, funding, get well plan if any major issues arise Interact with corporate staff (contracts, project control, accounting, human resources, executives) to ensure awareness of all changes and pertinent issues related to contracts and staff resources.
Responsible for on-time completion of administrative tasks related to contract.
This includes but is not limited to timecards approvals, employee onboarding, status reporting to the corporation, employee reviews, etc.
Education & Experience BA/BS Degree with 12
years of experience or MA/MS with 10
years of experience (required) Certifications Project Management Institute (PMI) certified Project Management Professional (PMP) (required) Completed intermediate ITIL training (required) Security Clearance US Government Secret (T3) clearance is required Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.
) Travel to CONUS and OCONUS locations to meet mission requirements and undergo training maybe required.
The support outside Ft.
Bragg, NC including OCONUS if required, will be designated as TDY.
EOE AA M/F/Vet/Disability EEO is the Law:
https:
//www.
eeoc.
gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.
pdf />Get job alerts by email.
Sign up now! Join Our Talent Network! Job Snapshot Employee Type Full-Time Location Fort Bragg, NC (Onsite) Job Type Information Technology Experience Not Specified Date Posted 08/02/2023 Job ID 3981/2804/17831Apply to this job.
Think you're the perfect candidate? Recommended Skills Certified Project Management Professional Collaborative Softwares Communication Computer Security Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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