SFL-TAP Site Supervisor II - Fort Bragg¸ NC

Company Name:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/Color/Gender/Religion/National Origin/Disability/Vets).
Functional Area:
Personnel & Social Services
The Citizen & Defense Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process. The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.S. Patent and Trademark Office. We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce. The business unit also has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany. We provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement.
Job Description:
Responsible for the efficient and effective operation of the SFL-TAP (Soldier for Life Transition Assistance Program, formerly known as ACAP) Center. Directs staff in the delivery of SFL-TAP Services. Assigns staff duties and supervises accomplishment of major tasks. Oversees all logistical activities, including the ordering of supplies and use of petty cash. Leads and directs the work of others on-site as well as at additional satellite location. Establishes and monitors practices governing supply economy, facility security, facility safety, as well as accountability and maintenance of equipment. Interprets programmatic guidance and implements new SFL-TAP initiatives. Works with the government's Transition Services Manager (TSM) to market the SFL-TAP. Cooperates with the TSM to coordinate service delivery and the conduct of job fairs, Department of Labor Workshops, VA presentations and other directed activities. Provides direct SFL-TAP services to transitioning military personnel, Army civilians, and their family members. Services will include transition briefings, transition assistance counseling, job assistance training, and job assistance. Works under general supervision or independently and typically reports to a project director. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary. Travel may be required.
Required Skills and Experience:
Position requires a master's degree or equivalent and a minimum of 3 years of related experience in the field or in a related area
Applicants must also have proven experience managing on-site as well as additional satellite location
Applicants must be successfully undergo a background investigation (National Agency Check)
This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens
Individual must be familiar with standard concepts, practices, and procedures within the field
Relies on experience and judgment to plan and accomplish goals
A certain degree of creativity and latitude is required
Military Veterans and Spouses encouraged to apply.
Job ID: 51571985
Location Information: Fort Bragg, NCUSA
Employment Type: Full time

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