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Warfighter Information Network Tactical Field Service Analyst

Overview
Vencore is a proven provider of information solutions, engineering and analytics for the U.S. Government. With more than 40 years of experience working in the defense, civilian and intelligence communities, Vencore designs, develops and delivers high impact, mission-critical services and solutions to overcome its customers most complex problems. Headquartered in Chantilly, Virginia, Vencore employs 3,800 engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do. Vencore is an AA/EEO Employer - Minorities/Women/Veterans/Disabled
Responsibilities
Provide Functional and Technical Support to the diverse community of Warfighter Information Network-Tactical (WIN-T) and related communications systems/subsystems, such as the Joint Network Node Network (JNN), JNN Satellite Transportable Terminal (JNN STT), Unit Hub Node, Regional Hub Node (RHN), Single Shelter Switch (SSS), Battalion Command Post Node (BnCPN), Network Operations (NetOps), Satellite Transportable Terminals (STTs), Master Reference Terminals (MRTs) and other equipment/systems that are considered part of the network.
Assist in the instruction and daily maintenance of all WIN-T associated equipment with customers to assure accuracy.
Provide Onsite Briefings for all unit personnel
Provide Over-the-Shoulder Training support for all WIN-T users
Perform Technical Troubleshooting
Resolve Procedural Issues
Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues
Capture and File Electronic Trouble Reports and Software Change Requests
Assist in Implementing New WIN-T Subsystems
Report Data Quality Issues to Unit Personnel
Support Remote Deployments
Short duration travel to CONUS and OCONUS locations
Coordinate Hardware/Software Replacements and Repairs
Assist in Fielding New Hardware
Assist in Fielding New Software Versions
Maintain an advanced level of technical knowledge and skills required to execute all field service Technician tasks assigne
Perform other duties as required
Qualifications
Requires HS and 6 plus years of experience
This technician performs simple routine tasks under close supervision or from detailed procedures. Work is checked in progress or on completion. This person performs hardware and software repair, replacement, troubleshoot, installation and over the shoulder training support for the Warfighter Information Network-Tactical Increment 1 (WIN-T Inc 1). The WIN-T Inc 1 is a communications network that provides the Army Warfighter with voice, data and video capabilities for use in a tactical environment, utilizing primarily commercial off-the-shelf equipment. This system of systems includes the following equipment: Unit Hub Node, Regional Hub Node, Single Shelter Switch (SSS), Joint Network Nodes (JNN), Battalion Command Post Nodes (BnCPN), Network Operations (NetOps), JNN and BnCPN Satellite Transportable Terminals (STTs), and Master Reference Terminals (MRTs). IAT Level II certification

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